Troubleshooting

How To Disable the IDLE Function in Mac Mail
If you're constantly getting messages from Mac Mail that the mail server could not be reached, it may have something to do with the frequency of which ...
Wed, 11 Dec, 2013 at 7:59 AM
How to send us your LightSpeed Server logs
For further troubleshooting, can you send us a copy of your LightSpeed Server's logs.  Here are instructions how to do this: Navigate to...
Wed, 11 Dec, 2013 at 8:02 AM
How to check stock on your Web Store
Any time you are concerned that stock on the web store doesn't match stock in LightSpeed simply perform this test... Login to the Web Sto...
Fri, 6 Jun, 2014 at 9:03 AM
Why aren't some products showing up on my Web Store?
When a customer puts a product into their cart, it places stock of that product in reserve so that another customer can't also purchase the same unit o...
Mon, 1 Jun, 2015 at 10:58 AM
What does it mean when Lightspeed Onsite 'times out'?
While using Lightspeed Onsite, you may experience an error that says that a server 'timed out'. What does that mean and how can we fix it? ...
Mon, 1 Aug, 2016 at 10:03 AM
How to send your logs when updating your Web Store fails
One of Lightspeed Onsite's most powerful features, in my opinion, is it's ability to sell both online and in a physical store. It does this by upl...
Tue, 13 Dec, 2016 at 7:18 PM
How to delete a product on Web Store
Kristin's Golden Rule of Lightspeed Onsite #1 - Never Delete Anything Well... almost 'never'. There are a couple of exceptions... We ...
Fri, 3 Mar, 2017 at 9:05 PM